My Starbucks knows my name. They greet me each morning with a smile and a greeting. They remember what I like. They ask me how my day is going. They joke around and have fun with me while waiting to finish creating my drink. They tell me what they’re doing in life. They come sit down with me in the big comfy chair on their lunch break (which incidentally is like at 10AM). They recommend music or books that they think I would like based on previous conversations we’ve had. They give me free stuff!
They’re also not always friendly. Sometimes they’ve had a bad day but they’re working through it. They’re not friends with everyone. They’re not friends with those who drink coffee on the other side of town, there’s another Starbucks for that. They close down for 3 hours with they need some time to themselves. They make mistakes. When they make mistakes they admit it and make up for their mistakes.
They change the mood I’m in. It starts when pulling into the parking lot. I get excited about seeing Jeff, Ashleigh, Ali, Katie, Cody, and whoever else is going to be there that morning. Sadly enough, they reached out to me before I was friendly to them. Honestly, it’s why I continue to go there and pass up 3 other Starbucks on the way to work. I’ve taken my daughter there just so she can see where Daddy goes in the morning 🙂 I’ve taken my wife there so she can meet “my baristas!” and so my baristas can meet my pregnant wife I’m always talking about 🙂 That’s powerful! I want to do that. I want my church do that. Don’t you?