NEVER IN ALL MY LIFE HAS A STRAIGHT DEPOSIT TAKEN 40 MINUTES! Seriously! It’s Monday morning, you have night deposits to take care of, a tank load of ATMs to get to before 3:00, businesses coming in to deposit the weekend take in, AND IT’S CINCO DE MAYO! STAFF YOUR BANK ACCORDING!!
For crying out loud, I bank with you because you’re the only national bank in town and should know better than this. When I pull up to your drive thru lines and see a dozen cars there, I don’t want to pull up to the ATM and find it BROKEN! If I do, I want to see a bee hive of people inside so that there aren’t a dozen cars in the drive thru!
And when I pull up I don’t want to see a vendor’s truck parked in the only exit blocking me in and wasting my morning. It’d help if the lady in the Mercedes could add. I mean for crying out loud if you can afford a Mercedes you should be able to add your deposit and not have to send the tube back and forth 4 times with the lady at the window!
BUT how many tellers do you staff on this Monday of Mondays?!?! When I worked at Chase and I staffed a branch just a bit smaller than yours I would have 3 or 4 tellers + myself to make sure things ran smoothly. YOU HAD 2!! TWO! And the Assistant Manager was no where to be found!!
For crying out loud I thought Cinco De Mayo was supposed to have you celebrating a drink with friends not trying to numb the pain before brunch!